REFUND & RETURNS POLICY
My Campus Got Talent
Website: mycampusgottalent.com
Last Updated: July 2025
Overview
My Campus Got Talent operates a digital platform. All purchases made on mycampusgottalent.com — including contestant registration forms and vote bundles — are for digital products and services that are delivered instantly upon payment. Please read this policy carefully before making any purchase.
1. Registration Form Purchases
All registration form purchases are non-refundable.
When you purchase a registration form, you gain immediate access to a digital product (your registration form and contestant profile). Because the product is delivered instantly and digitally, we are unable to offer refunds once payment has been confirmed.
Exceptions may be considered only in the following circumstances:
- You were charged more than once for the same registration (duplicate charge)
- Payment was confirmed by our processor but you did not receive access to your form within 24 hours
- The competition season is cancelled entirely by MCGT before auditions begin
To request a review under any of the above exceptions, email support@mycampusgottalent.com within 7 days of your transaction date, including your full name, registered email address, and proof of payment.
2. Vote Bundle Purchases
All vote purchases are non-refundable.
Votes are a digital, consumable product that are credited instantly to your chosen contestant’s profile upon payment confirmation. Once votes have been allocated and reflected on the leaderboard, they cannot be reversed, transferred, or refunded under any circumstances.
This includes situations where:
- You voted for the wrong contestant
- The contestant you voted for was disqualified
- You changed your mind after payment
- The competition result did not go as expected
3. Duplicate or Erroneous Charges
If you believe you have been charged in error or charged more than once for the same transaction, contact us immediately at support@mycampusgottalent.com with the following:
- Your full name
- Registered email address
- Transaction reference number(s)
- Screenshot or confirmation of the charge(s)
We will investigate the issue with our payment processor (Paystack or Flutterwave) and respond within 5 business days. If a genuine duplicate charge is confirmed, a full refund of the duplicated amount will be issued within 10 business days.
4. Failed Payments
If your payment fails but your bank account or card was debited, the funds are typically reversed automatically within 3–10 business days depending on your bank. MCGT does not hold funds from failed transactions — these are handled entirely by Paystack or Flutterwave.
If funds have not been returned after 10 business days, contact your bank directly with the transaction reference. You may also email us at support@mycampusgottalent.com and we will assist you in raising the issue with the payment processor.
5. Event Cancellation
In the unlikely event that MCGT cancels a competition season entirely before auditions commence:
- Registration form purchases will be eligible for a full refund
- Vote bundle purchases made before the cancellation announcement will be considered for a refund on a case-by-case basis
Refunds will be processed to the original payment method within 14 business days of the cancellation announcement.
If MCGT postpones (rather than cancels) a season, registration form purchases and votes remain valid for the rescheduled season. No refunds will be issued for postponements.
6. Competition Disqualifications
If a contestant is disqualified for violating MCGT’s Terms of Use or competition rules, votes cast for that contestant are forfeited. No refunds will be issued for votes cast for a disqualified contestant. Voters accept this risk when purchasing votes.
7. Physical Products (if applicable)
If MCGT offers any physical merchandise or prizes, returns will be accepted within 14 days of delivery for items that are damaged, defective, or incorrectly sent. Items must be returned in their original condition. Contact hello@mycampusgottalent.com to initiate a return. Return shipping costs are the responsibility of the buyer unless the item was sent in error or arrived damaged.
8. How to Contact Us
For all payment disputes, refund requests, or billing enquiries:
📧 support@mycampusgottalent.com
📞 +234 0901 794 2869 (Mon – Fri, 9am – 6pm WAT)
💬 WhatsApp: +234 901 794 2869
We aim to respond to all queries within 24 to 48 business hours.
My Campus Got Talent reserves the right to amend this Refund & Returns Policy at any time. The version published on mycampusgottalent.com at the time of your purchase applies to that transaction.